Does outsourcing your IT support make sense?
Today more and more businesses are taking the managed IT services route. This is particularly the case for IT support, where providing a dedicated in-house service desk, that requires highly trained expert staff, is just too costly. For the SMEs that can’t afford their own help desk (and let’s face it, that’s a significant number), buying in support services is the answer. It provides the means to control cost, while allowing access to specialist expertise.
If you’re in the process of trying to work out if outsourcing your IT support services really is the right move – then read on, and discover the reasons why you maybe should.
Key reasons for outsourcing your IT support
- Reduces employment costs. Outsourcing eliminates the costs associated with hiring staff, such as employment tax, NI, health insurance and pension contributions.
- Reduces capital expenditure. If you no longer need to invest in infrastructure, you are free to direct your capital to where it will benefit your business the most – such as product development or improving services.
- Increases access to specialist knowledge. When outsourcing you gain access to the collective experience and specialist knowledge of a highly trained team.
- Frees up internal resources. Outsourcing frees employees to concentrate on their job. Time is no longer wasted trying to resolve issues that a trained professional can solve in half the time. Your staff are freed up to concentrate on your core business.
- Access to valuable external resources. Many businesses don’t have an internal support team and so by outsourcing they gain access to a highly skilled group of specialists.
- Reduces risk. Keeping up with the latest technology is expensive and time consuming, outsourcing takes pressure off you and your budget.
According to Gartner – outsourcing provides a range of options that reduce costs and improve operational efficiency.
Matching the right IT Support Service provider to your needs.
When choosing an IT support provider, it’s vital to select one that understands your business and can meet its support needs. At ASL we have been providing IT support to customers UK-wide for over 20 years. Our extensive experience has taught us every business is different. For this reason, we never take a one-size-fits-all approach, our service delivery is aligned to your individual business requirements.
We recognise that downtime has a negative impact on revenue, reputation and customer satisfaction, which is why we deliver IT support that can quickly get your staff back to work.
We provide:
- high-quality customer-focused services
- flexible support levels
- cost-efficient support services
- expert advice and guidance.
How will ASL support your IT Systems?
We deliver 1st line support, 3rd line support and emergency support services which are tailored to your unique business needs. We provide:
ASL 1st line support – basic issue resolution
- Windows desktops, Windows 7, 8, 10, Office 2010, 2013/16, BACS software support.
- Printer contract – initial diagnosis via email, telephone or site attendance.
ASL 3rd line support – advanced problem resolution
- Windows Server, Remote Desktop Services, SQL Server, Hyper v, Active Directory, Exchange Server, SAN, Anti-Virus, Security, Firewall, Network Support and general IT Hardware Assistance.
- PRTG Network Monitoring
- Symantec.cloud (Web/Email filter support)
- Dell Sonicwall
- Software – Office/Office 365.
Emergency support
We provide extended support for business critical issues, that can be easily scaled up or down according to your business priorities. Our service delivery is aligned to your business needs, so call us to discuss your particular requirements.
Find out more about our IT support services by calling today on 0345 862 0350.
